Our Legal Understanding and Lawyer Use (LULU) project provides a window on how the public interact with law, experience legal issues and use legal services. To date, this has comprised our pilot LULU surveys, which are legal needs surveys, but not typical ones.

Our pilot LULU surveys reimagine how we capture people's efforts to address everyday legal issues, broaden the scope of issues considered, and build on advanced approaches to measuring legal capability. They reveal significant opportunities to better tailor services to needs, improve accessibility, and resolve more problems justly – with legal regulation playing a pivotal role in this shared challenge. 

A forthcoming report will outline findings from outside Victoria (X-LULU), which focused in detail on service use and service users, rather than experience of justiciable problems.

There will also be subject specific LULU reports. Reports on costs and lawyer-client cost communication, and contentious vs. non-contentious issues are coming soon. 

Importantly, the pilot phase of LULU has concluded. We learned a lot about new ways to understand legal problem experience and service use that we will take forward into an ongoing LULU program, providing much needed regular legal needs survey data to Australia.