Customer surveys 

The VLSB+C conducts surveys with consumers and lawyers about their experience dealing with us. 

If you have recently contacted us or are part of an ongoing complaint you might receive a link to complete a survey in an email or by SMS (if you have given us permission to contact you this way).   

We encourage you to complete the survey and let us know about your experience. Your feedback about your experience with the VLSB+C will be summarised in research reports that help shape policies, procedures, guidance, and resources ensuring our services are more responsive and effective. 

Privacy

Your feedback and responses will be kept confidential and will be treated in line with our Privacy Policy. We use this feedback to make improvements to how we work.  

Opting out 

If you do not wish to receive online surveys from the VLSB+C, you can opt out by clicking unsubscribe when you receive your first survey.  

More information 

If you would like more information on any of the customer surveys or other research conducted by the VLSB+C you can email the Customer Experience team or Research team at research@lsbc.vic.gov.au